Shiftal Callback Request Feature & Chat Support

The Shiftal Chat Support feature is here to allow our exchange users to get instant support to resolve their queries & concerns in real-time by talking to our friendly support team. We are the first crypto exchange to introduce the Callback Request feature, which lets users get immediate support on call for quick resolution of disputes during a trade.

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What is The Shiftal Callback Request Feature?

As the name suggests, the callback feature is a unique support feature that allows users to request a call back on their phone number from our dedicated support team.

Suppose that you are trading peer-to-peer with another user on Shiftal, but for some reason, technical or another, you face an issue with the transaction and need help, you can immediately place a callback request using the option given on the same (trade) page. Our team will contact you immediately to help resolve your concern. You can track the status of your callback request in the support section of your Shiftal dashboard.

How To Use The Shiftal Callback Request Feature

The callback request option is given right on the trade page and can be used anytime during a trade. To get instant support on call from our expert support team, use the Callback Request option by following the steps below:

Step 1

Log in to your Shiftal account dashboard and explore the available trade offers to find the right fit for you. Click on the Buy/Sell button to start a particular trade.

Step 2

On the trade page, read the trade terms and start trading. If you face any technical issue or have a dispute with the buyer/seller, you can use the callback request option available on the right side to request immediate support from our team.

Step 3

After you have placed a callback request, our support team member will immediately call you on your registered phone number to discuss and resolve your concern. This typically takes about 1-2 minutes.

Shiftal is the only crypto exchange in India offering a Callback Request feature to provide quick & easy resolution to user concerns and fast dispute resolution during Bitcoin trading. Our robust support system is backed by a powerful & diligent team of the best customer care executives.

What is The Shiftal Chat Support Feature?

Normally, when you need help from the support team with an issue, you might need to wait for some time before the team provides a resolution. But, in case if you can’t wait or need an instant resolution, you can use the Chat Support feature of Shiftal. As the name suggests, the Chat Support feature is an option for Shiftal users to chat with the support team/admin directly for a quicker resolution of their ticket. The chat option can be accessed from the Support section in the user dashboard. Users can submit a request and later check their ticket history where they can also see an option to chat with the support team.

It allows users to connect in real-time with a Shiftal support executive and get an immediate resolution to their concerns related to trading on Shiftal, instead of having to wait for hours to get a response. Besides Chat Support, Shiftal also offers a number of other ways for platform users to get support from the team for quick & efficient resolution of their issues. These include online support on the website (create a ticket), the first-of-a-kind Callback Request features, and the Shiftal blog.

How To Use The Shiftal Callback Request Feature

The callback request option is given right on the trade page and can be used anytime during a trade. To get instant support on call from our expert support team, use the Callback Request option by following the steps below:

To use the Chat Support option on the Shiftal website, follow this simple procedure:

Step 1
Log-in to your Shiftal exchange account at www.shiftal.com/login
If you don’t already have a Shiftal account, create one here www.shiftal.com/register
Step 2

After log-in, you’ll be redirected to the dashboard. Here, in the support section, you can create a new request/ticket detailing your concern. Normally, it might take up to 24-hours for the team to resolve your issue and revert back to you.

Step 3

For a faster resolution, you can go to Ticket Summary and click on the Chat option to chat directly with the admin. The chat option is available only for users who have already submitted a ticket.

Besides callback requests, chat support is the fastest way to get in touch with the Shiftal support team. The average wait time is less than 1 minute. Depending on the situation and how urgently you need the support, you can use the chat support feature on the website.