What is The Shiftal Callback Request Feature?
As the name suggests, the callback feature is a unique support feature that allows users to request a call back on their phone number from our dedicated support team.
Suppose that you are trading peer-to-peer with another user on Shiftal, but for some reason, technical or another, you face an issue with the transaction and need help, you can immediately place a callback request using the option given on the same (trade) page. Our team will contact you immediately to help resolve your concern. You can track the status of your callback request in the support section of your Shiftal dashboard.
How To Use The Shiftal Callback Request Feature
The callback request option is given right on the trade page and can be used anytime during a trade. To get instant support on call from our expert support team, use the Callback Request option by following the steps below:
Log in to your Shiftal account dashboard and explore the available trade offers to find the right fit for you. Click on the Buy/Sell button to start a particular trade.
On the trade page, read the trade terms and start trading. If you face any technical issue or have a dispute with the buyer/seller, you can use the callback request option available on the right side to request immediate support from our team.
After you have placed a callback request, our support team member will immediately call you on your registered phone number to discuss and resolve your concern. This typically takes about 1-2 minutes.
Shiftal is the only crypto exchange in India offering a Callback Request feature to provide quick & easy resolution to user concerns and fast dispute resolution during Bitcoin trading. Our robust support system is backed by a powerful & diligent team of the best customer care executives.