P2P Bitcoin and Ethereum Trading Platform - Shiftal

What is Shiftal all about?

Shiftal is a leading P2P Bitcoin and Ethereum trading platform with a humongous number of registered users from countries all over the globe. On Shiftal.com, you can trade Bitcoins/Ethereum for traditional currencies through person-to-person trades. This is also known as over-the-counter (OTC) trading.

People prefer to buy and sell Bitcoins/Ethereum OTC because it allows for fast transactions and more diverse payment methods. Centralized Bitcoin/Ethereum exchanges are slow and cumbersome. However, trading directly with other people using the same payment provider makes money move much faster. This creates a better user experience for the customer.

Many Bitcoin/Ethereum traders from all over the world already earn a living trading Bitcoins on Shiftal using numerous payment methods. This guide will help you become one of them.

Why prefer Shiftal?

Shiftal offers a seamless UI experience and has the best teams who diligently work round the clock. We at Shiftal are providing service to more than 250 countries with an extensive range of payment methods. The fee structure we have is very simple and users can experience a whole new trading experience to buy or sell Bitcoin and Ethereum in a hassle-free manner. Here is a summary of why trading with Shiftal is unique. In short, Shiftal trading:

  • Is lightning-fast
  • Has the lowest transaction fee
  • Is easy-to-use (Thanks to the UI)
  • Offers hassle-free operations

Overview of the trading process

A typical trade on Shiftal works like this. For instance, there is an online sell trade where you're selling Bitcoins/Ethereum to a buyer. The process is similar to the situation when you are buying Bitcoins/Ethereum online, but for this example, we're focusing on selling Bitcoins/Ethereum, as that's the most common type of trade.

  • First, you need to Create an advertisement (called an online sell advertisement). When making the advertisement you choose a payment method, set your pricing, your limits and write your terms of trade as a free form message.
  • Then you need to fund your Shiftal.com wallet with Bitcoins/Ethereum. You need to have Bitcoins/Ethereum in your Shiftal wallet in order for customers to be able to open trade requests from your advertisements.
  • When a buyer opens a trade with you, Bitcoins/Ethereum for the full amount of the trade is automatically taken from your wallet into Escrow. Give the buyer payment instructions and guide the buyer through paying for the trade. You will receive email and SMS notifications when someone replies to your advertisement.
  • Once the buyer has paid and pressed the “I have paid” button, you will receive a notification via email, SMS and on the website that a trade has been paid for.
  • When you've confirmed that you have received the payment, it's time for you to release the Bitcoins/Ethereum. This moves the Bitcoins/Ethereum from Escrow to the buyers’ Shiftal wallet.
  • The final step is to leave feedback for the buyer and encourage the buyer to do the same for you. Feedback is important in order to gain a reputation and make more trades.

Getting started

Before you start trading, you need to consider what payment methods you are going to provide and research the payment method so that you know how it works. When you first start trading, we recommend you don't choose a high-risk payment method.

Transferring with a specific bank can be a good starting payment method, especially if there are few traders active in your country. A few sections down, you will find more information about the different payment methods and their risk levels.

If you have a new account with no previous trading history, we recommend you start by replying to existing advertisements in order to buy and sell some Bitcoins/Ethereum. This will help you get the hang of how trading works. It will also let you build some trading history which will make your account trustworthy which, in turn, gives your advertisements better placement in the listings.

Before you start trading

  • Just starting out? Get some trading experience, with a brand-new account. It will be hard to find users for replying to your advertisements. Start out by contacting other trader ads to buy and sell, this will help you get your first feedback and information on trade completion. The more trades and feedback you have, the more trustworthy you are.
  • It's also a good idea to verify your account by completing both the SMS verification and ID verification. A verified account is more reliable for buyers and will help you get more customers.
  • Before you start trading make sure you familiarize yourself with your local legislation and that you are in compliance with any relevant laws. Ensure that you have the necessary business licenses for the jurisdiction you’re trading in. Legislation varies a lot from country to country and it is necessary to be clear whether you are trading as an individual or as a business.
  • Research the various payment methods you're going to offer. Go through the ads of other traders of the same payment method and make some trades with them. Try to identify possible problems before you start trading. Searching through the discussion forums is also a good idea. We recommend you to start trading using a low-risk payment method. To know more about payment methods, refer to the sections below.
  • Use payment accounts only for Bitcoin/Ethereum trading. Some payment providers will temporarily or permanently close your account if you receive unauthorized payments that are related to fraudulent activities. Using accounts only for Bitcoin/Ethereum trading will protect your personal finances.

Payment provider information

Shiftal supports a wide range of payment methods currently that are given below. If you are planning on selling bitcoins/Ethereum with a specific payment method, it is mandatory to examine its risk level. To see a new payment method added or if you have questions about the risks involved with a payment provider, please contact Shiftal support.

Please note: Before you start trading with a particular payment method, always prefer to research it.

Get familiar with the terms of service and perform a thorough research online to know the experience of other traders with the payment method.

  • High
  • Medium
  • Low
  • Unknown

High

Payment provider Description Ads
Other online payment The advertiser provides the details of the payment in the advertisement message

Selling BTC/ETH

Buying BTC/ETH

Hal-cash Hal-Cash, the bank service allows you to send money to any mobile phone, and withdraw instantly at an ATM of any of the financial institutions affiliated with the worldwide system, anytime and anyplace without the need for a credit card.

Selling BTC/ETH

Buying BTC/ETH

Vipps Transfer money to someone who has a Norwegian contact number.

Selling BTC/ETH

Buying BTC/ETH

Chase Quickpay Chase's Quickpay system lets person-to-person payments.

Selling BTC/ETH

Buying BTC/ETH

OKPay OKPAY allows accepting of bank wire and cash money transfers and all e-currencies quickly and affordably. At present, OKPay advertises as an irreversible payment method.

Selling BTC/ETH

Buying BTC/ETH

Paypal Transfer money to anyone anywhere just with an email address.

Selling BTC/ETH

Buying BTC/ETH

WebMoney Secure and instantaneous transactions online.

Selling BTC/ETH

Buying BTC/ETH

Moneybookers / Skrill The most simple and reliable way to transfer and receive money.

Selling BTC/ETH

Buying BTC/ETH

Neteller Instant deposits, withdrawals, and payouts online.

Selling BTC/ETH

Buying BTC/ETH

Cashier's check Checks signed by cashiers.

Selling BTC/ETH

Buying BTC/ETH

Venmo Send money to friends through a mobile app in the US. Money can be funded with a credit card.

Selling BTC/ETH

Buying BTC/ETH

Zelle Send money to family as well as friends.

Selling BTC/ETH

Buying BTC/ETH

Dwolla Use Dwolla to send money online.

Selling BTC/ETH

Buying BTC/ETH

Perfect Money Immediate payments and confidential money transfer online.

Selling BTC/ETH

Buying BTC/ETH

CashU Pay online securely without a bank account or credit card. Fund your account using many methods.

Selling BTC/ETH

Buying BTC/ETH

Payza Send and receive money online. Fund your account with wire transfer or credit card.

Selling BTC/ETH

Buying BTC/ETH

Other Online Wallets Other digital wallets having no classification of their own. The advertiser provides details of the payment in the ad description.

Selling BTC/ETH

Buying BTC/ETH

Other Online Wallet (Global) International online wallets that have no category of their own. The advertiser provides details of payment in the advertisement description.

Selling BTC/ETH

Buying BTC/ETH

Other Remittance Remittance vendors that are not already on the list. Payment details are given in the advertisement message by the advertiser.

Selling BTC/ETH

Buying BTC/ETH

Other Remittance Remittance vendors that are not already on the list. Payment details are given in the advertisement message by the advertiser.

Selling BTC/ETH

Buying BTC/ETH

Bitmain Coupon Bitmain's coupon can be used to buy their products.

Selling BTC/ETH

Buying BTC/ETH

Google Wallet Online form of payment to transfer funds between two users of Google Wallet.

Selling BTC/ETH

Buying BTC/ETH

Vanilla Redeemable debit cards and coupons.

Selling BTC/ETH

Buying BTC/ETH

PayPal My Cash You can use coupons to load your PayPal account.

Selling BTC/ETH

Buying BTC/ETH

SolidTrustPay International processor of automatic transactions. Multiple options for funding.

Selling BTC/ETH

Buying BTC/ETH

Square Cash With a US mobile app, you can send money to friends. Can be supported by debit cards.

Selling BTC/ETH

Buying BTC/ETH

Credit card Use your credit card to buy Bitcoins.

Selling BTC/ETH

Buying BTC/ETH

Reloadit Redeemable debit cards and coupons.

Selling BTC/ETH

Buying BTC/ETH

MEDIUM

Payment provider Description Ads
International Wire (SWIFT) International wire transfer utilizing SWIFT code

Selling BTC/ETH

Buying BTC/ETH

MobilePay FI Works with all Finnish banks, the simplest way to send money with phone numbers.

Selling BTC/ETH

Buying BTC/ETH

IMPS Bank Transfer India IMPS bank transfers in India.

Selling BTC/ETH

Buying BTC/ETH

Interac e-transfer Canadian online transfers

Selling BTC/ETH

Buying BTC/ETH

Pingit Barclays mobile payments in UK.

Selling BTC/ETH

Buying BTC/ETH

Paym With their mobile numbers, pay your friends and family.

Selling BTC/ETH

Buying BTC/ETH

PYC Pay your connections through mobile payments by Natwest / Royal Bank of Scotland

Selling BTC/ETH

Buying BTC/ETH

Western Union Internationally, send and receive cash. The receiver will reclaim the transfer in the form of cash.

Selling BTC/ETH

Buying BTC/ETH

PostePay Italian online payments.

Selling BTC/ETH

Buying BTC/ETH

Moneygram Internationally, send and receive cash. The receiver will reclaim the transfer in the form of cash

Selling BTC/ETH

Buying BTC/ETH

RIA Money Transfer Internationally, send and receive cash. The receiver will reclaim the transfer in the form of cash.

Selling BTC/ETH

Buying BTC/ETH

Xoom Xoom Corporation is a San Francisco-based electronic money transfer company. It offers remittance services to customers across Europe, Canada, Australia, Latin America, the Philippines, and India.

Selling BTC/ETH

Buying BTC/ETH

MobilePay Simple way to send money to all Danish banks with phone numbers.

Selling BTC/ETH

Buying BTC/ETH

MobilePay NO Works with all Norwegian banks, simple way to send money with phone numbers.

Selling BTC/ETH

Buying BTC/ETH

Walmart 2 Walmart Send and receive cash across two locations in Walmart. The receiver is able to redeem the transfer as cash.

Selling BTC/ETH

Buying BTC/ETH

Serve2Serve Reloadable debit cards and transfers between them.

Selling BTC/ETH

Buying BTC/ETH

Yandex Money Mobile payment solution.

Selling BTC/ETH

Buying BTC/ETH

LOW

Payment provider Description Ads
National bank transfer Wire transfer within a specific country

Selling BTC/ETH

Buying BTC/ETH

SEPA (EU) bank transfer Wire transfers for the Single Euro Payments Area (SEPA). Recallable up to 10 days generally.

Selling BTC/ETH

Buying BTC/ETH

Transfers with specific bank Transfers to and from other customers with the same bank as yours.

Selling BTC/ETH

Buying BTC/ETH

Cash deposit Go to a bank / ATM and immediately deposit money into the bank account.

Selling BTC/ETH

Buying BTC/ETH

Swish To and from mobile phone numbers, send and receive Swedish Kroner.

Selling BTC/ETH

Buying BTC/ETH

QIWI Send money to those who have a Qiwi account. All you need to know is their phone number.

Selling BTC/ETH

Buying BTC/ETH

TELE2 Send money with a Tele2 account to anyone. Your phone number is all you need to know. Simple, easy, quick.

Selling BTC/ETH

Buying BTC/ETH

M-PESA Kenya (Safaricom) Send and receive money with your mobile phone in Africa.

Selling BTC/ETH

Buying BTC/ETH

Ripple altcoin Altcoins are cryptocurrencies other than Bitcoin.

Selling BTC/ETH

Buying BTC/ETH

Litecoin altcoin Altcoins are cryptocurrencies other than Bitcoin.

Selling BTC/ETH

Buying BTC/ETH

Ethereum altcoin Altcoins are cryptocurrencies other than Bitcoin.

Selling BTC/ETH

Buying BTC/ETH

Unknown

Payment provider Description Ads
EcoCash With your mobile phone, send and receive money in Zimbabwe.

Selling BTC/ETH

Buying BTC/ETH

PayTM Indian mobile payment system (Mobile payment service).

Selling BTC/ETH

Buying BTC/ETH

Lydia French mobile payment system.

Selling BTC/ETH

Buying BTC/ETH

Alipay Major Chinese online payment system is Alipay.

Selling BTC/ETH

Buying BTC/ETH

Superflash Italian debit card with an IBAN number.

Selling BTC/ETH

Buying BTC/ETH

AstroPay AstroPay Card is an easy and secure way for Latin American countries to make payments online.

Selling BTC/ETH

Buying BTC/ETH

M-PESA Tanzania (Vodacom) Send and receive money with mobile phones in Africa.

Selling BTC/ETH

Buying BTC/ETH

Transferwise Transfer money online on an international level.

Selling BTC/ETH

Buying BTC/ETH

Telegrammatic Order Payment technique in Croatia

Selling BTC/ETH

Buying BTC/ETH

Payeer Send money anywhere in the world, without getting registered from the receiver side.

Selling BTC/ETH

Buying BTC/ETH

advcash Advanced Cash is a service that allows you to send and receive money online.

Selling BTC/ETH

Buying BTC/ETH

hyperWALLET hyperWALLET is an online payment system that provides instant funding for the bank transfer in Canada.

Selling BTC/ETH

Buying BTC/ETH

Tigo-Pesa Tanzania Send and receive money with a mobile phone in Africa.

Selling BTC/ETH

Buying BTC/ETH

Payoneer Payoneer is a financial services company offering online money transfer and payment services for e-commerce.

Selling BTC/ETH

Buying BTC/ETH

Paxum With just one email address, send money anywhere in the world.

Selling BTC/ETH

Buying BTC/ETH

Cash at ATM Cash at ATM is a facility in some banks that will let you withdraw or deposit money with a PIN code from / to ATMs.

Selling BTC/ETH

Buying BTC/ETH

WeChat WeChat Pay is a digital wallet service embedded in WeChat that enables users to make mobile payments and send money between contacts.

Selling BTC/ETH

Buying BTC/ETH

Easypaisa Send money to other people in Pakistan utilizing your mobile phone.

Selling BTC/ETH

Buying BTC/ETH

Worldremit Send money anywhere in the world.

Selling BTC/ETH

Buying BTC/ETH

Setting up an advertisement

The advertisement creation page is where you can create new advertisements. You will also be able to find this page from the ‘post trade’ link in the menu bar.

There are some options that are required while creating an advertisement, and a lot of other extra options which are not necessary but recommended to set. Using the extra options, you can tune your advertisement to suit your trading strategy.

You can find all of the advertisements that you have created from your dashboard, you can also find it from the dashboard link in the menu bar (from the icon that looks like a speedometer). In your dashboard, you can also see all of your trades, both open and closed.

Advertisement requirements
  • You need to set the location, currency, payment method, price, limits and mention the terms of trade.
  • You need to have at least 0.04 BTC in your Shiftal wallet for your advertisements to be shown publicly.

Required options

Location

Enter the country where you want your advertisement to appear.

Payment method

Select the payment method you want to offer from the dropdown menu. Know more about the different methods in the section about ‘payment methods’.

Currency

Choose which currency you're selling for. For instance, if you're selling in France, you should select EUR. You can use the list to find what your currency acronym is.

Margin or Price equation

The easiest way to price your advertisement is to enter a margin you want above the Bitcoin market price. To do that, enter a percentage in the margin field.

If you want more control over your price, you can use the price equation field. This will allow you to create an advanced pricing algorithm taking into account many variables. For more information on this, check out our pricing guide.

Min./Max. transaction limit

The minimum transaction limit is the smallest amount someone can buy. If you set it to five, and have your currency set to EUR, it means that the smallest trade someone can open with you will be for 5 EUR.

The maximum transaction limit sets what the biggest trade you want to accept is. Note that if you enter a larger maximum than the number of Bitcoins in your wallet, the actual maximum will be your wallet balance.

Terms of Trade

This is the text the buyer sees before he opens up a trade with you. It's a good idea to write instructions for the buyer on how you want the trade to proceed and if you have any specific instructions.

If you require, for example, the buyer to submit a receipt as proof of payment before you release the Bitcoins or if you need the buyer to provide an ID, this is the place to mention it. You can take a look at other traders’ advertisements for the payment method you want to use for getting an idea of what good terms of trade contain.

Extra options

Opening hours

No-one likes it when someone doesn't reply. By setting your opening hours you can limit the time when your advertisements are shown to exactly those times when you are ready to trade. /

Tip: Set the times according to your own local time, but first make sure that you have your own time zone set in your user settings.

Display reference

This shows an automatically generated reference code for the trade. It's a convenient feature to use as the buyer can enter the reference as a part of the message when purchasing, allowing you to quickly match payments to trades.

Payment window

The payment window will show long of a time the buyer has to make payment before the trade is automatically cancelled.

Track liquidity

In case you are offering Bitcoins for sale using a payment method that only allows you to accept a certain amount a day, you can use this feature to limit yourself to that. Enabling tracking liquidity lowers the maximum limit of the advertisement each time someone makes a purchase.

Identified only

By marking this checkbox, you limit the advertisement so that only users who have verified their ID with Shiftal are able to open a trade.

SMS required

By marking this checkbox, you limit the advertisement so only users who have verified a phone number with us can open a trade.

Trusted only

Marking an ad for trusted users only allows you to create special advertisements for users whom you have trusted. For more, see our FAQs section.

General trading tips

  • If the buyer is slow or unresponsive:

    The Escrow is automatically cancelled unless the buyer presses ‘Mark payment is done’ within the payment window (usually 90 minutes). If this was a mistake, in this case, you can reopen the Escrow if you want to finish the trade with this buyer.

  • Dispute the trade:

    If there are any disagreements in the trade, you can open a dispute. After a dispute has been started you can still release the Bitcoins/Ethereum and finish the trade e.g. in a case where the payment takes longer than usual to arrive, the dispute is opened prematurely.

  • Not replying to trade offers can give you negative feedback:

    Turn off your advertisements when you're not trading.

Tip: Make use of the opening hours feature to automatically turn on and off your ads as per your availability.

Risk level in detail

These risk levels apply only when you are selling Bitcoins/Ethereum online as the risk comes from accepting payments that can later be charged back. When you are buying Bitcoins/Ethereum, you are completely protected by Escrow as long as you have proof of payment.

Risk level Typical payment provider features Mitigation
Low The payment method is irreversible or almost irreversible

It is safe to use this payment method. Shiftal is aware of the few issues associated with it.

Medium The payment is reversible and Shiftal receives the occasional reports of any fraudulent activities.

Set first-time buyer limits.

Requires reputation and account history.

Check the ID of the buyer.

High It is easy for the buyer to reverse the payment, reversals can occur on a weekly or monthly basis after the trade. The payment provider may lock your account without a refund after receiving payments for Bitcoin. Shiftal is aware of several cases of fraud or other problems with trades. Proceed with caution.

Set very low first-time buyer limits.

Requires a high user reputation and long account history.

Use trusted listings.

Check the buyer id.

Unknown

Shiftal has not researched this payment method or there is little to no history with it being used for Bitcoin trading.

You can ask in our forums about these payment methods before you begin trading.

How to stay safe while trading with Bitcoin/Ethereum

It's important to have good digital security, but it's even more important when you're trading Bitcoins/Ethereum. When you have advertisements up selling Bitcoin/Ethereum you also tell the world that you have Bitcoins/Ethereum, which can make you an attractive target to cybercriminals if you don't have your security in check.

Most common attacks are done using spear-phishing techniques. That's where the attackers will first attempt to get access to other services that you use, mainly your email or cell phone account. From there, they will try to get access to your financial services.

This is why it's very important to keep all of your online accounts secure, not just your Shiftal account. By following these steps you can be sure that your account is protected from most security threats.

  • Enable Login Guard through the security settings of your account to prevent logins to your account without email confirmation. This is not enabled by default, so please make sure it is turned on.
  • Enable Two-Factor authentication on your Shiftal account. This adds a second layer of security in case your password falls into the wrong hands. Make sure you do not store the backup code electronically. Always write them down and store the codes safely. Enable it from your security settings.
  • Use a different email address for your Shiftal account that is not used for anything else. Don't give this address out to your customers, use a separate email account for customer correspondence. Gmail accounts are good as you can protect them with two-factor authentication.
  • Review your login history. From the account security settings, you can view your account login history. It's a good habit to check these from time to time.
  • Be wary of any images, links and other files that customers or unknown people send you, it can be an attempt to infect your computer with malware or worse. Run periodic malware and anti-virus checks on your computer.
  • Don't use the same password on more than one site, instead use unique and randomly generated passwords. A password manager, like KeePass, allows you to do this without having to remember all your passwords. Using the same password on more than one site very dangerous, it can allow an attacker to get access to many of your accounts by knowing a single password.
  • Enable Two-Factor authentication on services that support it, Google, Facebook, Dropbox, all support it.
  • Educate yourself on cybersecurity. Having knowledge is probably the best defense. Read on common attack techniques such as spear phishing to know how to identify potential attacks.

Verify the buyer

If you are selling Bitcoins/Ethereum for a payment method that is reversible, you should verify that it is the buyer who is making the payment with his own account.

When you receive a new trade, take a look at the buyer's Shiftal profile to gauge the reputation of the buyer. Go through the buyer's previous feedback and his trading history.

On the page for the trade itself, you will see a box showing the security information of your buyer. Always view this information to get a picture of who your trading partner is, check whether the real name of his account matches the name attached with his payment. Check if the user’s IP address is from the same country as the payment is coming from.

It is a good idea if you're selling by using a payment method such as transfer with a specific bank where the buyer's name is visible, limiting your advertisement to only those users who have verified their ID with Shiftal.

Reversible payments

Most of the online payment methods are reversible. The payment provider can take back a payment even after it has arrived at your account. For example, PayPal payments are reversible up to 180 days.

In many countries, online banking is not protected by two-factor authentication. This means that whoever gains the control of the user’s computer, using malware or otherwise hijacked computer, can perform unauthorized bank transfers. This is an issue for SWIFT, SEPA and wire transfers. Receiving money from a stolen source may lead to freezing your bank accounts for the duration of a criminal investigation. The way to mitigate this risk is to check if the buyer id matches the sender bank account name.

Recommended reading: The May Scale of Money Hardness and BitCoin.

Characteristics of fraudulent activity

Scammers take advantage of the fact that Bitcoin/Ethereum transactions are irreversible or they try to trick you into releasing Bitcoins/Ethereum without sending payment. That's why it is important to never release Bitcoins/Ethereum from Escrow until you have made the payment. Even if it's a regular buyer and someone you know. As once the Bitcoins/Ethereum have been released from Escrow, there is no way for you to get them back.

With reversible payments, scammers will attempt to pay using stolen credentials or purchase proof. Requiring the buyer to have their Shiftal account ID-verified, and always checking that the user's real name matches that of the payment information will help you stop these attempts.

In case you encounter a suspicious user you can always open a dispute for the trade and Shiftal support will help you ensure a safe trade.

Quick tips on identifying scammers

  • Fraudulent buyers are often in a hurry. The more a customer asks you to hurry/rush, the more suspicious you should be. Real customers always have patience
  • Fraudulent buyers often suggest doing all or part of the transaction outside Escrow and then do not complete their part of the transaction.
  • Be careful about photoshopped payment evidence, don't release Bitcoins/Ethereum until you have confirmed that you have received the money. You are not obliged to release a trade until you verify that you have received the buyer's payment.
  • Don't open any links that your trading partner is sending you. If you must, use a different browser than the one you are regularly using.
  • Don't visit websites other than Shiftal.com with the browser that you're using to trade. Use a different browser for other websites.
  • Bookmark Shiftal.com in your browser and always use the bookmark when visiting the website. This helps you avoid accidentally visiting phishing websites. Such websites exist and they can be very convincing. Even experienced traders have fallen victim to phishing websites.
  • If you're unsure about a user, you can always contact support for help.

Trading safe as a buyer

Buying Bitcoin/Ethereum with online payment methods is generally a safe process protected by Shiftal’s Escrow service. Nonetheless, you can ensure the best BTC buying experience by following the tips below:

  • Never use external communication for trade-sensitive information (e.g. receiving payment details)
  • Check if the seller’s payment account details are compatible with their Shiftal’s verified name.
  • Upload your payment evidence to the trade chat whenever possible.
  • Keep an eye on the payment time window to make sure that you complete payment and mark trade as ‘paid’ before it expires.
  • Never press the ‘cancel trade’ button if a trade is paid. In case of a disagreement with the seller, dispute the trade.

Disputes

Please also read our terms of service.

  • Shiftal.com’s support team handles disputes based on the evidence supplied by the trade participants and their reputation.
  • Disputes can be started 1 hour after payment is marked complete.
  • If a buyer has fewer than 3 completed trades, the seller may open a dispute after 1 hour.
  • After the Escrow has been released by the seller, the trade is considered to be finished by Shiftal.com and cannot be disputed.
  • When a Bitcoin seller is unresponsive, Shiftal will release the Bitcoin to the buyer if the buyer can provide valid proof of payment.
  • If the buyer is unresponsive after starting a trade, the Escrow will be released to the seller by Shiftal support.

Shiftal wishes you safe and secure trading!